Simply too many awesome things happening again at SXSW this year. In an attempt to keep tabs on everything I’m aggregating all the awesome live blogs and posts being created by myself and my fellow Toronto nerd herd. I’ll update as the conference continues but here is a whole lot of good stuff…

Key Notes

Tony Hsieh, Zappos CEO, at SXSW09

SXSW2009 – Sunday Keynote Stephen Baker – Nate Silver Interview

Panels

SXSW2009 – Everything You Learned About Web Design Is Wrong

SXSW2009 – Unnatural Experiments in Web Design

SXSW2009 – That Doesn’t Suck! Inspiring Creativity with Spore

SXSW2009 – Civic Technologies and the Future of the Internet

SXSW2009 – Not The Same Old Story

SXSW2009 – Change (v2) – Lawrence Lessig

SXSW2009 – Curating the Crowd-Sourced World

SXSW2009 – Designing for Gestural UI

SXSW2009 – Designing for Irrational Behavior

SXSW2009 – Web Typography: Quit Bitchin’ and Get Your Glyph On

SXSW2009 – Collaborative Filters Recommendation Engines

SXSW2009 – Queerosphere: Same Sex (Link) Love Interactive

SXSW2009 – The Wisdom of Crowds

SXSW2009 – From Flickr and Beyond – Lessons in Community Management

SXSW2009 – New Think for Old Publishers

SXSW2009 – Browser Wars III: The Platform Wins

SXSW2009 – Quitter: How to Leave Your Perfectly Good Job

SXSW2009 – Are PR Agencies A Dying Breed

SXSW2009 – Wireframes For The Wicked

SXSW2009 – Cloud Computing: Defending the Undefinable

SXSW2009 – Beyond Apple TV: Next-Generation Systems for Acquiring Content

• 12:31 PM: Andre We’re doing *so darn much* with the Web platform these days, from cross-domain access mechanisms to new drawing and graphics tools. But in the end, we still have to deal with different web browsers. This discussion brings the leads from Mozilla (Firefox), Microsoft (IE), Google (Chrome) and Opera (Opera) together for yet another incendiary discussion about the future of the web.

  Arun Ranganathan Mozilla
  Chris Wilson Web Platform Architect, Microsoft
  Brendan Eich CTO, Mozilla Foundation
  Charles McCathieNevile Chief Standards Officer, Opera Software
  Darin Fisher Software Engineer, Google

• 12:31 PM: Andre 20 year anniversary of the web
• 12:31 PM: Andre Apple not participating in the browser panel…
• 12:32 PM: Andre Including Google/Chrome for the first time this year.
• 12:33 PM: Andre Introducing the panel
• 12:35 PM: Andre Asking why Google is getting into the browser game
• 12:35 PM: Andre Darin originally joined Google to focus on making Firefox better and that evolved into a plan to make browsers in general better
• 12:36 PM: Andre Google always wanted to create an open source browser and did not want to create a new rendering engine.
• 12:36 PM: Andre Took a hard look at Gecko and Webkit
• 12:37 PM: Andre Really liked how Webkit had a nice simple codebase with a lot of pluses
• 12:37 PM: Andre Liked that Webkit just focused on being a rendering engine.. not a full platform
• 12:37 PM: Andre Right now Google is working hard to get involved in the Webkit community
• 12:38 PM: Andre Slowly and surely building the Google reputation in the Webkit community
• 12:38 PM: Andre Cheers for decline of IE6
• 12:39 PM: Andre Talking about how the different browsers/platforms can work together b/c at the end of the day it’s all about the web as a platform… if browser makers can work together the web wins and in effect everyone wins
• 12:41 PM: Andre Asking IE guy about Silverlight and why not focus on the open web standards that are already similar to Silverlight…
• 12:42 PM: Andre Chris is talking about how he fights for open web standards inside of MSFT. Said he does not work on Silverlight but there are times when Silverlight makes sense…
• 12:44 PM: Andre Challenges with getting everyone to work together but in the long run it’s the only way to make things work for the widest opportunity
• 12:45 PM: Andre Silverlight is not taking over b/c of the adoption of web standards and the fact that the open standards are starting to be able to do what Flash and Silverlight can do.
• 12:46 PM: Andre Big challenge emerging is the fact that even with better modern browers there are still multiple versions of the good guys – various Safari versions, various Firefox, etc. Might not have to target at the macro level but still need to be aware of the micro differences
• 12:46 PM: Andre Talking about HTML5
• 12:47 PM: Andre Talk of making the HTML5 an open source spec… asking what that would mean to MSFT and other closed source corporations
• 12:48 PM: Andre According to MSFT there is not a problem with an open source spec but it depends on the details about contributing back, etc.
• 12:48 PM: Andre Feeling that current licensing schemes are too restrictive
• 12:49 PM: Andre Scary/nervous if people can actually do whatever they want with the license. If someone were to take HTML5 and fork it and go in a totally different direction that would be very challenging….
• 12:51 PM: Andre Opera guy just said you need to do stuff in the open and publicly otherwise you are stupid. Helps you avoid building with a narrow focus that doesn’t actually work for the wider world. You shouldn’t develop totally closed if you are building wide ranging specs that need to work for a lot of people/systems.
• 12:52 PM: Andre Javascript is the defacto dev language on the web – atleast when talking at the browser level… getting into discussion about Chrome and JS engines
• 12:53 PM: Andre Javascript and performance wars are the new frontier
• 12:53 PM: Andre Fast engines are good and being released now
• 12:54 PM: Andre People are building huge complicated code bases all in JS and the standards body is trying to evolve rapidly to address this trend
• 12:54 PM: Andre Focus on co-operating to make ongoing changes and improvements… it needs to evolve and grow to move forward.
• 12:55 PM: Andre Compared to 2007 the working group is much more active
• 12:56 PM: Andre A world where everyone used the same rendering engine would be back b/c the needs to make the code inter-operable is import and keeps everyone honest. Developers develop to the spec, not the codebase of the browser engine…
• 12:57 PM: Andre MSFT is talking about being focused on JS – looking at holistic performance and not just a javascript heavy benchmark
• 12:58 PM: Andre Generally speaking everyone is focused on Javascript and everyone seems optimistic about the future right now.
• 12:59 PM: Andre Need JS engines to be fast enough in order to support the next level apps that people are trying to build right now. These ultra heavy JS apps will be the norm very soon.
• 1:00 PM: Andre Opera guy talking about how they built a fast JS engine a long time ago and no one cared up until a year or so ago.
• 1:01 PM: Andre Mobile JS engine is really important… if JS is processing heavy it kills batteries and people are not happy.
• 1:01 PM: Andre Moving on to security and privacy
• 1:03 PM: Andre You need to take security seriously and worry about addressing issues for your users as quickly as possible
• 1:05 PM: Andre Always watching for problems and debating whether to wait for the next big version or make incremental improvements. Need to solve issues fast and protect people, even if it means an emergency band-aid and then improve it with next version.
• 1:07 PM: Andre Google talking about security and their sandboxing concept to make the file system, etc. more secure
• 1:07 PM: Andre Second set of coverage if there is a hole in their rendering engine
• 1:09 PM: Andre Cross domain security is tricky and everyone is looking at how best to address it. You need to be doing a lot all over the place but making sure solutions scale and are always being revisited/critiqued/improved
• 1:15 PM: Andre Right now so many things are being discussed in the spec meetings and standards discussions. It is critical that all players are at the table consistently so no one miss out on emerging trends/issues. Lack of interaction was a problem a few years ago when MSFT and others got out of sync but as of recently everyone is collaborating a lot more in order to solve big problems and trying to find good solutions for the web as a whole. Making the effort is important!
• 1:16 PM: Andre The ecosystem and motivations are always changing… easy to say people should have been focused on things like AJAX, etc. years ago but you never know what is next and when things are going to be big. Important to stay plugged in and addressing trends/desires as they arrive.
• 1:21 PM: Andre Talking about mobile web experience. You want to get the user experience of the mobile browser right and still give developers all the tools they need to build apps that work. You don’t want to have to build big desktop app and small mobile app. You also don’t want/need the full desktop experience if that is the wrong experience for mobile. Right now UI is the really hard part of building mobile browser. Thankfully the iPhone set a precedent and focused on building a real user focused browser.
• 1:22 PM: Andre Mobile web browsers with standards and full support FTW!

• 4:31 PM: Andre Companies across industries are developing and fostering online communities, recognizing the benefits of connecting with customers on the Web. Unfortunately, not all communities thrive to become a successful vehicle for businesses. Leaders of top online communities from Flickr to Facebook will discuss top best practices for managing online communities.

  Heather Champ Dir of Community, Flickr
  Mario Anima Dir Online Community, Current TV
  Matthew Stinchcomb VP Community, Etsy Inc
  Jessamyn West Dir of Operations, MetaFilter
  Micah Schaffer YouTube

• 4:31 PM: Andre Flickr is a team of 42 people
• 4:33 PM: Andre MetaFilter is run by 4 people
• 4:35 PM: Andre 13 hours of video added to Youtube every minute
• 4:36 PM: Andre Etsy has 2 million members and 200,000 are active creators of “things”
• 4:37 PM: AdamSchwabe All-star lineup of panelists from Flickr, Current TV, MetaFilter, Etsy and YouTube today. Should be a good one.
• 4:37 PM: flashlight Champ t0 panelists: what changes have you seen in your community mgt skills?
• 4:38 PM: remarkk What changes have you seen in your communities from birth to the mature communities you have now?
• 4:38 PM: Andre As sites become larger you move from a single owner/direction to having to get used to being managed by a number of people…
• 4:38 PM: flashlight West: first 5 years of MeFi just careened down the moderation path
• 4:39 PM: Andre Gets hard to keep an eye on all community aspects as a site gets larger…. intro community policing, more mod help, etc.
• 4:39 PM: flashlight West: recently had to add flagging. Community policing. “Hey this breaks the guidelines”
• 4:39 PM: AdamSchwabe Interesting: West is a librarian by day. Great day job for someone who has to sort/manage information. Many of my IA colleagues have information design/librarian background as well.
• 4:40 PM: flashlight West: can now flag as offensive in addition to simply flagging language, bad links, etc
• 4:40 PM: Andre Community norms develop and evolve over time as community gets larger… what is and is not acceptable changes – eg. “offensive language”
• 4:40 PM: flashlight West: current system can’t scale
• 4:40 PM: Andre Challenges with scale and keeping up on growth
• 4:40 PM: Andre As your get larger it is harder to see trends and their impacts
• 4:41 PM: flashlight Shaffer: harder to see trends as you grow
• 4:41 PM: flashlight Schaffer: had to get smarter. Segment user base. Different networks. People using the site (youtube) in vastly different ways.
• 4:42 PM: AdamSchwabe [Schaffer was at Powazek's Wisdom of the Crowds panel earlier where he semi-seriously said that he could use some help managing commenters –A]
• 4:43 PM: flashlight Stinchcomb: been at etsy since the start. Wonderign how to stay in touch with users and having a dialogue while growing. People become a lot less forgiving as a community gets larger.
• 4:43 PM: Andre Company needs to remain transparent as the site/company grows… need to explain growth and remember community is king
• 4:43 PM: flashlight Stinchcomb: internal culture and communication is really imporant. Remember that the community is king.
• 4:44 PM: fabusina Interesting that community management panel seems to be primarily focused on moderating content
• 4:44 PM: flashlight Anima: was originally very producer oriented. What they started to notice as the site grew (current.tv) was that users started sending comments and suggestions. There was an unanswered desire to participate in the site
• 4:45 PM: Andre Users will find interesting ways to interact. Even without a facility, users will input new content, links, bits and pieces through comments and other existing tools. Challenging to keep on top of all this and understand how people want to participate.
• 4:45 PM: flashlight Anima: the producers, who were the first people in the door felt pushed aside as the much larger audience of consumers came in
• 4:46 PM: Andre Need to know all your participants and balance who gets attention, especially as you evolve
• 4:46 PM: remarkk Anima: at first CurrentTV was very producer-centric. Started to notice that more people started to comment and advise on editorial eleements, more than just uploading video. People could support story submission. Huge conflict for Producer community who felt pushed aside by this larger community submitting links and story ideas. Need to balance both sides of the community. Need to give them both love. Now opening up to entertainment.
• 4:46 PM: flashlight Anima: as current.tv opens up to entertainment news the people who were involved originally feel pushed aside. Need to give love to all
• 4:46 PM: Andre Talking about handling censorship in communities
• 4:47 PM: flashlight Champ to panelists: what do we do when we’re accused of sensorship
• 4:47 PM: flashlight Panelists showing names they have been called
• 4:47 PM: flashlight Stinchcomb wins with the best name: cuntola
• 4:48 PM: AdamSchwabe Matt from Etsy was once called Cuntola. Nice.. lol
• 4:48 PM: remarkk Champ: What do we do to handle when people accuse us of censorship? We thought about this. Champ is now known as TinyFascist. West known as Stasi. Schaffer as Interesting Critter. Stinchcomb as Cuntola. Anima as Fascist.
• 4:48 PM: AdamSchwabe Schaffer: Some content you can’t host as a usergen site.
• 4:51 PM: AdamSchwabe Schaffer reflecting the YouTube community well by completely derailing the conversation
• 4:51 PM: melle Community management requires a delicate balance of legality, user experience. Also:cute hedgehog/cat videos on YouTube. #sxsw
• 4:51 PM: Andre Challenging to not be hostile with diverse content…
• 4:51 PM: Andre Counter-discovery
• 4:52 PM: flashlight Schaffer: youtube is a platform for speech. His role is to accommodate as much diverse content as they can safely do. There are 3 factors that affect what you can host: legal issues (some content is unlawful, ie selling nazi memoribillia on ebay), user experience issues (finding porn when you’re not looking for it), being socially responsible (even if it’s just to your advertisers)
• 4:53 PM: flashlight Anima: people get very pushy if you take down their content. If you’re going to post something that steps on other people’s ability to enjoy the site they might have to take action.
• 4:53 PM: uxmatthew summarizing: as your community grows larger, people get angrier and accuse you of being a turncoat, censoring facist… #SXSWi
• 4:53 PM: NicoledeB 3 content challenges in community mgt: 1. lawfulness of content, 2. user experience (preserve ecosystem) & 3. social responsibility #sxsw
• 4:54 PM: flashlight Anima: was called anti-israeli and pro-israeli on the same day
• 4:55 PM: AdamSchwabe Anima: Sometimes has to call users (on the phone) about removing content. [Love that. It's an exceptional situation so you should treat it very carefully –A]
• 4:55 PM: flashlight Anima: feedback is critical. He tells people “here’s what you could do to make your post acceptable”
• 4:55 PM: remarkk Champ: Transparency is key, and it is difficult. Community guidelines to put a human voice around the legalese in Terms of Use.
• 4:55 PM: flashlight Champ to panelists: do all of your sites have community guidelines? All: yes
• 4:56 PM: melle Users will invent moderators’ motivations for their actions. Transparency is important, but not guaranteed to make people understand/accept.
• 4:56 PM: ruralocity When dealing with community censorship, be as transparent as possible–but sometimes you need to interact one-on-one with offender. #sxsw
• 4:56 PM: flashlight West: they are guidelines but not rules
• 4:56 PM: Springbaby31 Sometimes a site needs to take dialog off email and talk one-on-one with alleged community offenders for conflict resolution. #sxsw
• 4:57 PM: flashlight Champ: the censorship call is hard to deal with while it’s happening. Really important to stay calm
• 4:57 PM: remarkk Champ: There can be a perspective that community management is easy, a 9-to-5 job. But it’s very intense when an issue is happening. How do you stay sane and pleasant in your voice when this is happening?
• 4:58 PM: cshirky Heather Champ: Lawyers will create community rules in ALL CAPS that no one reads. Important to translate that to a human voice
• 4:59 PM: rosskimbarovsky Anima from Current talks about opening up chat rooms for community – times vary during the week – #sxsw
• 5:00 PM: kevm a bit much back slapping at the Community Manager’s panel rather than diving deep into community. Feels like a support group #sxsw
• 5:00 PM: Macala @etsy you are talking about community regulation. Please watch the use of certain word & examples, cuntola & bikinis put us off too.
• 5:00 PM: lesliehatfield online community — have haters? host a chat. the sane people will respect, whether they agree or not. the insane won’t show #sxsw
• 5:01 PM: melle Just conversing with users helps balance/defuse issues a lot of the time… but doesn’t work with the crazy people. #sxsw
• 5:01 PM: flashlight West: if you’re not getting what you need from our website, then you probably need to get off the website. It’s only a website.
• 5:01 PM: melle Online communities aren’t here to replace the whole world/real world. If you’re not getting what you need there, there’s more out there.
• 5:02 PM: flashlight [panel is rambling off topic]
• 5:02 PM: remarkk West: There’s more to the world than our website. Please do go out and remember that Metafilter is part of a larger community. I’m a public librarian out in the world, not just the Metafilter lady. I’m trying to be the smiling buddha and this is going to run down this buddha belly.
• 5:02 PM: AdamSchwabe West: Would do her job for free.
• 5:03 PM: Andre Filtering is tricky…
• 5:04 PM: flashlight Schaffer: don’t want to dismiss people as crackpots, but it’s hard when the crackpots are loud and in your face
• 5:04 PM: Andre Behavioural patterns start to arise in the community
• 5:04 PM: remarkk It’s hard when the crackpots are loud and persistent. You start to recognize patterns.
• 5:04 PM: flashlight Schaffer: transparency is the best aid
• 5:04 PM: ThomasTerry YouTube community: It’s hard when the crackpots are loud and consistent. You must look for patterns. And try to improve user experience
• 5:05 PM: Andre Need to balance the challenges with all the amazing interactions that are going on every second of the day on your site
• 5:05 PM: flashlight Schaffer: it’s hard when people are mean
• 5:05 PM: Andre Need to know when not to respond
• 5:05 PM: flashlight champ: have to learn when not to respond
• 5:05 PM: melle Sometimes simple, snowballing acts of engagement and community inspiring each other can still blow you away. #sxsw
• 5:05 PM: AdamSchwabe [We call these people trolls –A]
• 5:05 PM: flashlight Champ: when someone is digging a hole to crazytown, sometimes it’s useful to let them dig themselves in.
• 5:06 PM: cshirky Heather Champ: One of the hardest things to learn about community management is learning when *not* to respond
• 5:06 PM: remarkk Champ: Hard to learn when not to respond. learn that there is as much value to not responding. If they’re digging a whole to crazy town, they dig themselves into a hole in terms of their reputation.
• 5:06 PM: flashlight Champ to panel: what advice would you give to someone starting a community
• 5:06 PM: melle Sometimes NOT responding is hard, but really important (and the best course of action). Gift of Fear directive, too: do not engage. #sxsw
• 5:07 PM: flashlight Anima: it helps if you’re an insomniac. There’s a lot more to the role than just removing comments and cleaning them up. There’s a lot of 1 on 1 that goes on. You need to be committed. Every piece of email gets a response.
• 5:07 PM: flashlight Anima: multiple ways to give feedback: email, twitter, phone
• 5:08 PM: flashlight Anima: by putting those options out there, you’re committing to hearing what comes with it
• 5:09 PM: flashlight Stinchcomb: focus on communications internally. Make sure all the teams are speaking with one another
• 5:09 PM: flashlight Stinchcomb: communicate to users in as many ways as possible. Answer honestly, even if it’s not the answer they want to hear.
• 5:09 PM: melle Being available is simple, but iimportant. Includes mult feedback channels, requires community mgrs to commit to being available via them.
• 5:10 PM: cshirky Matthew Stinchomb: One key to getting to communications with users right is to get communication in your company right #sxsw
• 5:10 PM: melle The best feedback is often NOT what you want to hear. (And folks who don’t like you/your service can have the best suggestions.) #sxsw
• 5:10 PM: flashlight Schaffer: be flexible. The community will have it’s own ideas of what your site is. It will change over time. You have to be willing and able to adapt.
• 5:10 PM: rosskimbarovsky Be flexible and realize that the community will have own ideas about what the community is (Schaffer) – #sxsw
• 5:10 PM: rosskimbarovsky Your community will change a lot over time and you have to be willing/able to adapt over time (Schaffer) – #sxsw
• 5:11 PM: mthomps What’s funny about this panel is that each of these people has played a part in creating something absolutely enduring and beautiful, but I don’t hear that reflected very much yet. Not sure why I expect that to be reflected; this is a panel about the nuts and bolts, best practices and all that. But fundamentally, how do you create a place where the discussion in the wake of something like David Foster Wallace’s death is as devastating and amazing as it was on Metafilter?
• 5:11 PM: melle How do you replace yourself? (Q to other comm mgrs on panel.) I wonder, too. Even if it’s only a temporary thing. #sxsw
• 5:11 PM: flashlight Schaffer: what is good for one stage of development might not be right for another. Product and policy have to change over time
• 5:12 PM: Andre All of these comments point to the fact that if you build something with a community you need to be dedicated to your community. You simply cannot add tons of community features without plans to support and address the needs of the community. Community management is a full time job and you need to be willing to engage a lot of time and energy into keeping it healthy.
• 5:12 PM: AdamSchwabe [I'm having a hard time listening to Schaffer talk about community since YouTube's is one of the most toxic out there. –A]
• 5:12 PM: melle Sites/services evolve just as the community using them does. Community itself oftendrives the evolution (often how you don’t expect).
• 5:13 PM: flashlight West: the basic principal for meFi is “don’t be a jerk”. Everything grew out of that.
• 5:14 PM: flashlight West: feedback should be in public
• 5:14 PM: chadnorman Don’t be wishy washy with community feedback. If a user suggestion isn’t going to happen, say so. #sxsw
• 5:14 PM: melle Your rules won’t have cred if you don’t have reasons and clear explanations for them. Also, consistent enforcement is key. #sxsw
• 5:14 PM: cshirky J. West: Core community rule at Metafilter is “Don’t be a jerk” — everything else flows from that. #sxsw (compare k.sierra’s “be nice”)
• 5:15 PM: flashlight West: shared internal vision makes it easier
• 5:15 PM: melle Community management transparency is hard and can be scary, but important. Responsibility for your actions, same as users. #sxsw
• 5:16 PM: remarkk Questions from the audience now.
• 5:16 PM: AdamSchwabe West: If you’re going to pitch something to us in the Q&A you’re going to have to sit down [Nice]
• 5:16 PM: flashlight Question from audience: how do you get people to go from user to engaged member?
• 5:16 PM: rosskimbarovsky Q from audience: How do you get someone to become a member of a community, rather than “user” – #sxsw
• 5:17 PM: flashlight Champ: go and find groups on the site. You need to do some work.
• 5:18 PM: Andre Lots of panel questions… the line is very long
• 5:18 PM: AdamSchwabe Should users have to do ‘work’ to feel part of a community? If so, how to design in such a way that it’s easy to do work?
• 5:19 PM: AdamSchwabe Audience getting restless over Q&A’er asking about how to use Flickr. Love the vocal SXSW audiences.
• 5:19 PM: melle User question/comment – not everyone wants to be a joiner, e.g. joining groups, tagging, etc. but they still want comments/engagement. #sxsw
• 5:21 PM: AdamSchwabe [Audience really frustrated at these long-winded questions –A]
• 5:21 PM: melle RT @corvida: “Unless your beauiful & geting naked, you need to do some work” #sxsw (From community management panel – Dagnabbit)
• 5:21 PM: thody Annoyed by people who don’t understand that the Q&A isn’t “help me with my problems time” #sxsw
• 5:22 PM: jeffolsen Here we go again. People using Q & A to stand up & talk about themselves or share their own opinion instead of asking a ? – uugh
• 5:22 PM: melle There’re v. different definitions of engagement, e.g. some people want a free for all, lots of comments, anonymity, etc. Others don’t. #sxsw
• 5:24 PM: mthomps I love it when panelists sort of put the smack down on question-askers who are asking manifestos.
• 5:24 PM: alexcc Such colorful language in this panel (lessons in community mgmt) #sxsw
• 5:24 PM: NicoledeB community management Q&A is going from kittens and butterflies to annoying and bizarre. not the panelists, btw. they rock. #sxsw
• 5:24 PM: Greeblemonkey “Advice for moderation?” Follow community guidelines & also let community self-moderate/self-select what they want to see. #fuckcount #sxsw
• 5:26 PM: remarkk Shirky Question: What is the funniest way you’ve seen a community norm form?
• 5:26 PM: AdamSchwabe Champ: “the jokes aren’t even funny outside of Metafilter” haha
• 5:27 PM: remarkk West: Community rallying to the defense of another member, start a campaign, buying domains, installing banners. User eventually came back on their own, “drinking problem now resolved, thank you.”
• 5:27 PM: AdamSchwabe A: User got banned and community formed campaign around bringing that member back. Metafilter had to form a counter-campaign.
• 5:27 PM: remarkk Stinchcomb: Free the Etsy Five!
• 5:28 PM: melle Apparently user-driven campaigns against “wrongly” banned people isn’t unheard of… but is often misguided. #sxsw
• 5:28 PM: remarkk Anima: Producer would only return to the site to complain that CurrentTV was moving further from its core mission. He wanted a divorce. Response was Dear John Letter, “it’s not you, it’s me”.
• 5:28 PM: melle Humour can be a great way to defuse issues, manage difficult users, etc. Context is important, though (I suspect). #sxsw
• 5:28 PM: revrev This community management panel has been awesome. Really impressed by the insights. Now gearing up for the big @garyvee talk/taping.
• 5:29 PM: melle 2 minutes left in panel and 4chan comes up. Oy vey.. #sxsw
• 5:29 PM: AdamSchwabe Q: How do you deal with 4chan assholes?
• 5:29 PM: thehiringsite Kind of don’t want this Lessons in Community Management Panel to end – fascinating stuff #sxsw
• 5:30 PM: remarkk Champ: “I’m overlooking a sea of penis” Apologies to mens rights groups everywhere!
• 5:30 PM: melle Community Management panel audience is a “sea of penis”. Heh. #sxsw
• 5:30 PM: mthomps For my money, the funniest community norm on MetaFilter might be the love for the overwrought user flameout. E.g., “I’m leaving MetaFilter, and now I’m going to write 3,000 words on why this community is no longer working for me.”
• 5:31 PM: AdamSchwabe [Panel is now overtime]
• 5:31 PM: soundboy this has been best panel so far, partly because the community managers on the panel are as authentic as you’d expect
• 5:32 PM: melle Does a financial barrier to entry help manage community “quality” from the get go? (Online dating site theory, too.) #sxsw
• 5:32 PM: Andre Panel wrapping up…